Help Center🔌 Integrations

Chat Assistant: AI Chat for Your Website

Install and configure the Chat Assistant — the multi-surface AI chat that answers customer questions and stays grounded in your verified data.

What the Chat Assistant is

The Chat Assistant is an AI chat widget for your website. It answers customer questions and improves from every conversation — grounded in your machine-readable data so it stays accurate and does not make things up.

Surfaces

  • Public widget — answers customer questions and helps visitors on your site.
  • Dashboard advisor — contextual guidance while you work inside AITWIRE.
  • Conversation intelligence — quality scoring, gap detection, and hallucination detection.

Install

1. Install Chat Assistant from the App Store. 2. Configure appearance and behavior at Dashboard > Apps > Chat Assistant. 3. Add the embed script before the closing body tag on your site. 4. Verify your domain at Settings > Domains.

Troubleshooting

  • Widget not showing — confirm the domain is verified and the widget toggle is on.
  • Content Security Policy — add chat-assistant.aitwire.com to your script-src and connect-src directives.
  • Ad blockers — test in an incognito window.