Help Center🚀 Getting Started

Troubleshooting Guide

Solutions to common issues with AI accuracy, signals, integrations, commerce, the chat widget, and account access.

AI Accuracy Is Low or Not Improving

Symptoms: Accuracy stuck below 50%, no improvement after running AI Update.

Solutions:

  • Check your signals: Go to AI Signals and make sure you have approved signals — pending signals are not live.
  • Wait for the verification window: After approving signals, AITWIRE enters a 72-hour verification cycle. Do NOT regenerate during this window.
  • Enrich your content: Short, vague descriptions score poorly. Add detailed product descriptions, selling points, and a brand narrative.
  • Check probe focus: Go to AI Monitor > Focus Configuration. If all areas are set to "Off", no probes are running.
  • Run a manual probe: Click "Run Probe" on the AI Monitor page to get fresh data.

  • Signals Not Generating or Regenerating

    Symptoms: Clicking "Generate" does nothing, or signals come back empty.

    Solutions:

  • Complete your profile first: AITWIRE needs your business name, website URL, and industry to generate meaningful signals.
  • Connect at least one data source: Integrations (Shopify, Square, WordPress) provide the raw data signals are built from.
  • Check your website is reachable: AITWIRE scans your site during generation. If it returns 403/404/timeout, signals will be thin.
  • Check AI credits: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.

  • AI Assistant Not Responding

    Symptoms: The dashboard AI assistant does not answer or errors out.

    Solutions:

  • Check AI credits: The assistant uses AI credits. If depleted, it falls back to a free model or is unavailable — top up at Settings > Platform AI Credits.
  • Complete your profile: The assistant is grounded in your tenant data — business name, website, and confirmed facts. A thin profile gives thin answers.
  • > Note: the public website chat widget and the ai. public chat are a Custom-plan capability (retired for Free/Standard/Pro). Your machine-readable authority surfaces — entity.json and llms.txt — stay published for every plan (the hosted profile page is a Custom-plan surface), and the AI assistant lives inside your AITWIRE dashboard.


    Integration Not Syncing

    Symptoms: Connected integration shows "error" or data is stale.

    Solutions:

  • Check connection status: Go to Settings > Integrations. If status is "error", click to reconnect.
  • Re-authorize OAuth: For Shopify, Square, and social platforms, tokens expire. Disconnect and reconnect.
  • Manual sync: Click the sync button on the Integrations page. There is a cooldown (Standard: 60min, Pro: 15min, Custom: 1min).
  • Check API keys: For WordPress/WooCommerce, verify the REST API key is still valid in your CMS.

  • Commerce / Payments Not Working

    Symptoms: Customers can not purchase through the widget, or transactions are failing.

    Solutions:

  • Check Stripe Connect: Go to Dashboard > Commerce > Payments. Stripe Connect must show "Connected".
  • Verify catalog items are active: Go to Commerce > Catalog. Items must have status "active" with a valid price.
  • Currency mismatch: Ensure your Stripe account currency matches your catalog currency.
  • Test mode vs live mode: If you connected Stripe in test mode, real payments will not work. Reconnect in live mode.

  • Assessment Score Is Very Low

    Symptoms: AI Performance Assessment returns a score below 30.

    Common issues:

  • No JSON-LD / Schema.org markup: This is the #1 factor. Generate AI Signals and deploy them.
  • No HTTPS: Your site must use HTTPS. HTTP-only sites score poorly on security.
  • Missing meta tags: Ensure your pages have </code>, <code class="rounded bg-muted px-1.5 py-0.5 font-mono text-sm"><meta name="description"></code>, and <code class="rounded bg-muted px-1.5 py-0.5 font-mono text-sm"><meta property="og:image"></code>.</li> <li><strong>No DMARC/SPF</strong>: These DNS records signal domain trustworthiness. Add them via your DNS provider.</li> <li><strong>Stale content</strong>: If your site has not been updated in months, freshness scores drop.</li></p> <hr class="my-8 border-border" /> <h2 class="mt-10 text-2xl font-bold border-b border-border pb-2">Cannot Log In or Account Issues</h2> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Solutions</strong>: <li><strong>Reset your password</strong>: AITWIRE uses email + password login — use the "Forgot password" link on the login page to reset.</li> <li><strong>Check spam folder</strong>: Password reset emails sometimes land in spam.</li> <li><strong>Multiple accounts</strong>: If you signed up with different emails, each creates a separate tenant.</li> <li><strong>Delete account</strong>: Settings > Danger Zone. This is permanent and cannot be undone.</li></p> <hr class="my-8 border-border" /> <h2 class="mt-10 text-2xl font-bold border-b border-border pb-2">AI Credits Depleted</h2> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Symptoms</strong>: Chat responses are lower quality, or you see a "credits depleted" banner.</p> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Solutions</strong>: <li><strong>Top up credits</strong>: Go to Settings > Platform AI Credits > Buy Credits.</li> <li><strong>Check usage</strong>: The credits page shows consumption by feature (probes, signals, chat).</li> <li><strong>Free model fallback</strong>: When credits are empty, the system uses a free model. Quality is lower but functional.</li> <li><strong>Plan upgrade</strong>: Higher tiers include more monthly credits (Standard: 500, Pro: 1,500, Custom: 5,000 credits).</li></p></article><aside class="hidden lg:block"><div class="sticky top-24"><h3 class="text-sm font-semibold text-foreground">More in <!-- -->Getting Started</h3><ul class="mt-3 space-y-2"><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/get-to-know-your-ai-agent">Get to Know AITWIRE</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/what-is-aitwire">What is AITWIRE?</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/onboarding-walkthrough">Onboarding: Your First 30 Minutes</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/getting-started">Getting Started with AITWIRE</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/common-support-topics">Common Support Topics</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/guide-main-dashboard">Guide: Main Dashboard</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/offboarding-and-account-closure">Offboarding: Pausing, Exporting, and Closing Your Account</a></li></ul></div></aside></div></div></section></main><!--$--><!--/$--></main></div><footer class="border-t border-border bg-muted print:hidden"><div class="mx-auto max-w-7xl px-6 py-12 lg:px-8"><div class="flex flex-col gap-10"><div class="flex flex-col gap-10 lg:flex-row lg:items-start lg:justify-between"><div class="flex max-w-xs flex-col gap-4"><a aria-label="AITWIRE home" href="https://aitwire.com"><span class="flex items-center gap-2"><img alt="AITWIRE logo" width="1400" height="320" decoding="async" data-nimg="1" class="shrink-0 object-contain" style="color:transparent;height:48px;width:auto" src="/brands/aitwire/aitwire-stripe-branding-logo.svg"/></span></a><p class="text-sm font-semibold tracking-wide text-foreground">Measure. 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Do NOT regenerate during this window.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eEnrich your content\u003c/strong\u003e: Short, vague descriptions score poorly. Add detailed product descriptions, selling points, and a brand narrative.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck probe focus\u003c/strong\u003e: Go to AI Monitor \u003e Focus Configuration. 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If it returns 403/404/timeout, signals will be thin.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck AI credits\u003c/strong\u003e: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAI Assistant Not Responding\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: The dashboard AI assistant does not answer or errors out.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck AI credits\u003c/strong\u003e: The assistant uses AI credits. If depleted, it falls back to a free model or is unavailable — top up at Settings \u003e Platform AI Credits.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplete your profile\u003c/strong\u003e: The assistant is grounded in your tenant data — business name, website, and confirmed facts. A thin profile gives thin answers.\u003c/li\u003e\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003e Note: the public website chat widget and the ai.\u003cyour-domain\u003e public chat are a Custom-plan capability (retired for Free/Standard/Pro). Your machine-readable authority surfaces — entity.json and llms.txt — stay published for every plan (the hosted profile page is a Custom-plan surface), and the AI assistant lives inside your AITWIRE dashboard.\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eIntegration Not Syncing\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Connected integration shows \"error\" or data is stale.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck connection status\u003c/strong\u003e: Go to Settings \u003e Integrations. If status is \"error\", click to reconnect.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRe-authorize OAuth\u003c/strong\u003e: For Shopify, Square, and social platforms, tokens expire. Disconnect and reconnect.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManual sync\u003c/strong\u003e: Click the sync button on the Integrations page. There is a cooldown (Standard: 60min, Pro: 15min, Custom: 1min).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck API keys\u003c/strong\u003e: For WordPress/WooCommerce, verify the REST API key is still valid in your CMS.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eCommerce / Payments Not Working\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Customers can not purchase through the widget, or transactions are failing.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck Stripe Connect\u003c/strong\u003e: Go to Dashboard \u003e Commerce \u003e Payments. Stripe Connect must show \"Connected\".\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVerify catalog items are active\u003c/strong\u003e: Go to Commerce \u003e Catalog. Items must have status \"active\" with a valid price.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCurrency mismatch\u003c/strong\u003e: Ensure your Stripe account currency matches your catalog currency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest mode vs live mode\u003c/strong\u003e: If you connected Stripe in test mode, real payments will not work. Reconnect in live mode.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAssessment Score Is Very Low\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: AI Performance Assessment returns a score below 30.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eCommon issues\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eNo JSON-LD / Schema.org markup\u003c/strong\u003e: This is the #1 factor. Generate AI Signals and deploy them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo HTTPS\u003c/strong\u003e: Your site must use HTTPS. HTTP-only sites score poorly on security.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMissing meta tags\u003c/strong\u003e: Ensure your pages have \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003ctitle\u003e\u003c/code\u003e, \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003cmeta name=\"description\"\u003e\u003c/code\u003e, and \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003cmeta property=\"og:image\"\u003e\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo DMARC/SPF\u003c/strong\u003e: These DNS records signal domain trustworthiness. Add them via your DNS provider.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStale content\u003c/strong\u003e: If your site has not been updated in months, freshness scores drop.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eCannot Log In or Account Issues\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eReset your password\u003c/strong\u003e: AITWIRE uses email + password login — use the \"Forgot password\" link on the login page to reset.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck spam folder\u003c/strong\u003e: Password reset emails sometimes land in spam.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple accounts\u003c/strong\u003e: If you signed up with different emails, each creates a separate tenant.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelete account\u003c/strong\u003e: Settings \u003e Danger Zone. This is permanent and cannot be undone.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAI Credits Depleted\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Chat responses are lower quality, or you see a \"credits depleted\" banner.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eTop up credits\u003c/strong\u003e: Go to Settings \u003e Platform AI Credits \u003e Buy Credits.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck usage\u003c/strong\u003e: The credits page shows consumption by feature (probes, signals, chat).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree model fallback\u003c/strong\u003e: When credits are empty, the system uses a free model. Quality is lower but functional.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003ePlan upgrade\u003c/strong\u003e: Higher tiers include more monthly credits (Standard: 500, Pro: 1,500, Custom: 5,000 credits).\u003c/li\u003e\u003c/p\u003e5:[\"$\",\"main\",null,{\"children\":[[\"$\",\"script\",null,{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Article\\\",\\\"headline\\\":\\\"Troubleshooting Guide\\\",\\\"description\\\":\\\"Solutions to common issues with AI accuracy, signals, integrations, commerce, the chat widget, and account access.\\\",\\\"url\\\":\\\"https://aitwire.com/help/troubleshooting\\\",\\\"publisher\\\":{\\\"@type\\\":\\\"Organization\\\",\\\"name\\\":\\\"AITWIRE\\\",\\\"url\\\":\\\"https://aitwire.com\\\"}}\"}}],[\"$\",\"section\",null,{\"id\":\"$undefined\",\"className\":\"bg-muted text-foreground\",\"children\":[\"$\",\"div\",null,{\"className\":\"mx-auto px-6 lg:px-8 max-w-7xl 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AITWIRE\"}]}],[\"$\",\"li\",\"what-is-aitwire\",{\"children\":[\"$\",\"$L12\",null,{\"href\":\"/help/what-is-aitwire\",\"className\":\"text-sm text-muted-foreground transition-colors hover:text-copper-600\",\"children\":\"What is AITWIRE?\"}]}],[\"$\",\"li\",\"onboarding-walkthrough\",{\"children\":[\"$\",\"$L12\",null,{\"href\":\"/help/onboarding-walkthrough\",\"className\":\"text-sm text-muted-foreground transition-colors hover:text-copper-600\",\"children\":\"Onboarding: Your First 30 Minutes\"}]}],[\"$\",\"li\",\"getting-started\",{\"children\":[\"$\",\"$L12\",null,{\"href\":\"/help/getting-started\",\"className\":\"text-sm text-muted-foreground transition-colors hover:text-copper-600\",\"children\":\"Getting Started with AITWIRE\"}]}],[\"$\",\"li\",\"common-support-topics\",{\"children\":[\"$\",\"$L12\",null,{\"href\":\"/help/common-support-topics\",\"className\":\"text-sm text-muted-foreground transition-colors hover:text-copper-600\",\"children\":\"Common Support 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It is an AI Answer Platform: it measures what nine leading AI engines — ChatGPT, Claude, Gemini, Perplexity, Grok, and others — say about a business, calibrates the record with the verified facts you approve, and proves what changes over time. Calibration is a layer the customer chooses: AITWIRE publishes your confirmed facts to the authority surfaces it manages and re-measures whether the answers improved, proving any improvement only when it clears the statistics — with before-and-after evidence.\\n\\n## Measure → Calibrate → Prove\\n\\n1. **Measure** — AITWIRE asks the major AI answer engines controlled questions about your business — the same questions your customers ask — and scores every response across five quality dimensions (accuracy, citation, sentiment, quality, recommendation) — six on Pro and Custom, which add competitive position — reported with sample sizes and 95% confidence intervals.\\n2. **Calibrate** — Measured gaps become prioritized recommendations backed by data briefs, plus verified machine-readable authority surfaces (entity.json, JSON-LD, llms.txt, structured feeds) published from facts you have confirmed. AITWIRE directs and proves; it does not write your prose. Every AI-proposed correction is suggest-and-confirm — nothing goes live without your approval.\\n3. **Prove** — The same metrics are re-measured after each change, and movement is reported as real only when it clears the statistics. You get evidence you can review and retain, not vibes.\\n\\n## What AITWIRE is not\\n\\nAITWIRE is not an SEO tool and not a content generator. SEO optimizes search rankings; content tools write prose. AITWIRE is an independent verification layer: it measures how AI systems answer about you, calibrates the record with the verified facts you approve, and proves what changes over time. When you choose to calibrate, it publishes your verified facts to the surfaces it manages and re-measures the result — with before-and-after evidence.\\n\\n## Plans\\n\\n- **AITWIRE Free** — the Free AI Accuracy Snapshot: five facts you approve, checked once against one major AI answer surface, returned with the evidence behind each verdict and one worked diagnosis of why an answer missed. Plus an on-demand AI Readiness Assessment of the surfaces AI systems read on your site (schema, meta tags, security headers, DNS trust signals, content freshness) and basic authority surfaces (entity.json, llms.txt, JSON-LD). The Snapshot runs once — continuous monitoring begins at Standard. No credit card required.\\n- **AITWIRE Standard ($69 USD/mo)** — AI Monitoring: monthly AI Update cycle, drift and sentiment alerts, AI Signal review, edge-deployed authority surfaces, and a monthly AI Answer Benchmark Report.\\n- **AITWIRE Pro ($299 USD/mo)** — Continuous AI Monitoring + calibration: weekly AI Updates, competitor tracking, AI Insights and Search Presence monitoring, a prioritized queue of website content recommendations with data briefs, publishing to your own site, and measured proof of what changed.\\n- **AITWIRE AI (contact for quote)** — connect your AI directly to AITWIRE: run your AITWIRE Console from the AI you already use over the open MCP standard, with unrestricted access to your evidence, measurements, and approved facts. Behind it, the deepest measurement AITWIRE offers — approved facts sized to your organization, checked daily across the full AI answer surface roster, with unlimited competitors, Share of AI Voice and displacement attribution, advanced governance, full REST API, and a dedicated account manager.\\n- **AITWIRE Assurance (invoice-billed engagement)** — not a subscription plan: the full measurement depth of AITWIRE AI run as a formal engagement, plus certified findings measured against a threshold committed before the run and sealed on a tamper-evident ledger, as evidence toward ISO 42001, NIST AI RMF, SOC 2 and ISAE 3000 programs. AITWIRE produces the evidence; the certification is issued by your auditor.\\n\\n## About the company\\n\\nAITWIRE is a bootstrapped Canadian SaaS company founded by Matt Herbert, built on Cloudflare Workers and a multi-model AI gateway. AITWIRE also operates a structured business authority directory of machine-readable entity profiles published via the AITWIRE Open Entity Data Protocol (entity.json, llms.txt, JSON-LD), which AI retrieval and training pipelines can read as a neutral, verified source of business entity information.\\n\\nAITWIRE is an AI Answer Platform: it measures and improves AI answer performance. It tests public AI platforms and private enterprise AI systems against defined facts, sources, policies and expectations — providing evidence of answer accuracy, grounding, quality, consistency and control conformance. Testing is controlled and repeatable: the same questions are asked cold across nine leading AI engines and re-asked after a change, reported with sample sizes and 95% confidence intervals, so findings are traceable and movement is reported only when it clears the statistics. AITWIRE publishes verified information across canonical web pages, structured data, feeds and machine-readable interfaces — then measures which systems retrieve, reflect or cite it; adoption of any given machine-readable surface varies by AI platform and cannot be guaranteed. AITWIRE verifies — it does not write your prose. Category: AI Answer Platform.\",\"disambiguatingDescription\":\"AITWIRE is an AI Answer Platform: it measures and improves AI answer performance across nine leading AI engines. 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AITWIRE runs an on-demand AI Readiness Assessment of the surfaces AI systems read on your site — schema and structured data, meta tags, security headers, DNS trust signals, content freshness, social profiles and redirect chains — and returns an AI Readiness Score with a detailed report of what passed, what failed, and what to fix first. It also publishes basic authority surfaces (entity.json, llms.txt, JSON-LD) that AI crawlers can read. Nothing on this plan is probed or scored against an AI system: measuring how AI systems answer about your business begins at Standard. 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The Free plan does not include probing or scoring against AI systems — that begins at the Standard plan ($69 USD/month). There is no time-limited free trial; the Free plan is available indefinitely as an AI readiness baseline.\"}},{\"@type\":\"Question\",\"name\":\"Who founded AITWIRE and where is it based?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE is headquartered at 1210 - 261 Cooper Street, Ottawa, Ontario, K2P 0G3, Canada. The company operates as a global, cloud-delivered platform serving customers worldwide. For leadership and founding team details, customers can reach AITWIRE directly at hello@aitwire.com or by phone at +1 613-866-8605.\"}},{\"@type\":\"Question\",\"name\":\"What industries does AITWIRE serve?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE serves a broad range of B2B customers including small and medium businesses, solopreneurs, digital marketing agencies and consultancies, SaaS and e-commerce companies, professional services firms in legal, consulting, healthcare, and finance, and enterprise brands with advanced AI governance requirements. Any organization that needs to understand and prove how AI systems answer about their business — whether for brand accuracy, competitive positioning, or regulatory compliance — is a fit for AITWIRE's platform.\"}},{\"@type\":\"Question\",\"name\":\"What problem does AITWIRE solve?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Businesses increasingly find that AI systems — ChatGPT, Gemini, Perplexity, and others — answer questions about them with inaccurate, outdated, or missing information, and have no reliable way to measure or prove what those systems actually say. AITWIRE solves this by running controlled, repeatable probes across eleven leading public AI systems and answer surfaces, scoring answer accuracy against verified business facts, and publishing machine-readable authority surfaces that give AI crawlers access to correct information. The result is evidence-based visibility into AI answer performance, with drift alerts when accuracy drops and statistically validated reporting that clears the bar for audit and governance programs.\"}},{\"@type\":\"Question\",\"name\":\"How much does AITWIRE cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers five plans: Free (no cost, no credit card required), Standard at $69 USD per month, Pro at $299 USD per month, AI (Custom — from $16,500 USD/year, contact sales), and Assurance (audit-grade, invoice-billed as an engagement). Purchasable reports are priced separately: the AI Answer Benchmark Report at $49 USD, the AI Answer Report at $149 USD, and the AI Answer Assurance Report at $499 USD. Standard includes one AI Answer Benchmark Report per month; Pro includes one AI Answer Report per month; additional reports on either plan are charged at the listed prices.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Benchmark Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Benchmark Report is priced at $49 USD and is the core deliverable for Standard plan customers. It shows how the nine probed AI systems answer about a business over the measurement cycle, broken down per engine and per dimension, with sample sizes and 95% confidence intervals. One AI Answer Benchmark Report is included per calendar month on Standard; additional reports are charged at $49 USD each. It is the foundational report for SMBs and solopreneurs who want a clear, statistically grounded picture of their AI answer accuracy.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Report is priced at $149 USD and is the flagship deliverable for Pro and AI plan customers. It includes everything in the AI Answer Benchmark Report plus competitive positioning, measured lift with per-edit trajectories, and citation delivery. One AI Answer Report is included per calendar month on Pro; additional reports are charged at $149 USD each. On the AI plan, it is always included. It is designed for agencies, SaaS companies, and professional services firms that need to track competitive standing and demonstrate measurable improvement in AI answer accuracy over time.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Assurance Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Assurance Report is a purchasable first-party assurance report priced at $499 USD, providing L1-L4 evidence with findings scored against pre-committed canon thresholds, 95% confidence intervals, and a tamper-evident audit trail. It is an additional purchase available on Pro and AI plans — it is never included in any plan and has no free monthly allowance. It requires Pro or AI measurement density to clear the reporting floors and is suited for organizations building evidence toward formal AI governance or compliance programs.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Assurance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Assurance is AITWIRE's audit-grade AI answer assurance plan, invoice-billed as an engagement rather than by card, designed for organizations that need formal evidence for compliance programs. It delivers the full continuous measurement of the AI plan, plus threshold-tested findings — each measured against a threshold committed before the measurement runs and sealed on a tamper-evident ledger — as evidence toward ISO 42001, NIST AI RMF, SOC 2, and ISAE 3000 programs. AITWIRE produces the evidence; the certification is issued by the customer's auditor.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE AI is AITWIRE's enterprise and multi-brand AI answer assurance plan, available at custom pricing starting at $16,500 USD/year by contacting sales. It includes daily AI Updates, unlimited competitor tracking with Share of AI Voice, commerce-representation assurance that proves AI shopping answers quote the right price, surface the right products, and favor the customer over competitors, advanced governance features including memory governance, cross-publisher federation, and adversarial resilience, a full REST API, multi-touch attribution, and a dedicated account manager. AITWIRE AI is designed for enterprise brands and larger organizations with complex, multi-brand AI answer assurance needs.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Free is AITWIRE's no-cost AI readiness baseline plan, available with no credit card required. It runs an on-demand AI Readiness Assessment of the surfaces AI systems read on a business's site — including schema and structured data, meta tags, security headers, DNS trust signals, content freshness, social profiles, and redirect chains — and returns an AI Readiness Score with a detailed report of what passed, what failed, and what to fix first. AITWIRE Free also publishes basic authority surfaces (entity.json, llms.txt, JSON-LD) that AI crawlers can read. Nothing on this plan is probed or scored against an AI system; measuring how AI systems answer about a business begins at Standard.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Pro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Pro is a continuous AI answer assurance plan priced at $299 USD per month, built for digital marketing agencies, SaaS companies, e-commerce businesses, and professional services firms that need more frequent measurement and competitive intelligence. It includes weekly AI Updates with drift alerts, tracking of up to five competitors, AI Insights and Search Presence monitoring, ranked website content recommendations with data briefs, daily Live Authority Sync, and AI attribution showing which AI systems send visitors. Pro includes 1,500 AI credits per month and one AI Answer Report per calendar month, with additional reports available for purchase.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Standard?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Standard is a monthly AI answer assurance plan priced at $69 USD per month, designed for small and medium businesses and solopreneurs who need reliable, affordable measurement of how AI systems answer about them. It includes a monthly AI Update cycle across eleven leading public AI systems and answer surfaces, drift alerts when accuracy drops, basic sentiment tracking, AI Signal review, edge-deployed authority surfaces (JSON-LD, entity.json, llms.txt), weekly Live Authority Sync, social and knowledge connectors, and a monthly AI Answer Benchmark Report. Standard includes 500 AI credits per month, 180-day history, 100 product records, and 150 brand records.\"}},{\"@type\":\"Question\",\"name\":\"What products or services does AITWIRE offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers five subscription plans — Free, Standard ($69 USD/month), Pro ($299 USD/month), AI (Custom — from $16,500 USD/year, contact sales), and Assurance (audit-grade, invoice-billed) — plus three purchasable reports: the AI Answer Benchmark Report ($49 USD), the AI Answer Report ($149 USD), and the AI Answer Assurance Report ($499 USD). Plans differ in measurement frequency (on-demand, monthly, weekly, or daily AI Updates), number of competitors tracked, depth of reporting, and governance features. Reports provide structured, statistically rigorous findings on how nine AI engines answer questions about a business, with sample sizes and 95% confidence intervals.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE's mission?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE's mission is to give every business the evidence it needs to know — and prove — how AI systems answer about them, and to close the gap between what is true and what AI says. AITWIRE achieves this through controlled, repeatable testing across nine AI engines, publication of verified authority surfaces, and statistically rigorous reporting with 95% confidence intervals. AITWIRE verifies and measures; it does not write prose on behalf of its customers.\"}},{\"@type\":\"Question\",\"name\":\"What makes AITWIRE different?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE stands apart through its commitment to statistical rigor: the same questions are asked cold across eleven leading public AI systems and answer surfaces and re-asked after a change, with findings reported with sample sizes and 95% confidence intervals so that movement is only reported when it clears the statistics. Unlike tools that offer vanity scores or unverifiable claims, AITWIRE produces traceable, repeatable evidence of AI answer accuracy. Its tamper-evident ledger trails support audit-grade assurance toward ISO 42001, NIST AI RMF, SOC 2, and ISAE 3000 programs, and its edge-deployed authority surfaces — JSON-LD, entity.json, and llms.txt — give AI crawlers verified facts to read directly from the customer's domain.\"}},{\"@type\":\"Question\",\"name\":\"What plans does AITWIRE offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers four subscription plans that run the same Assurance Loop at increasing depth — Free, Standard, Pro, and AITWIRE AI — plus Assurance, a fifth tier sold as an invoice-billed engagement rather than a self-serve subscription. AITWIRE Free is your AI readiness baseline — an on-demand AI Readiness Assessment of the surfaces AI systems read, returning an AI Readiness Score, with nothing probed or scored against an AI system; measuring how AI systems answer about your business begins at Standard. No credit card required. AITWIRE Standard ($69 USD/month) is AI Monitoring — a monthly AI Update cycle with drift and sentiment alerts, AI Signal review, and edge-deployed authority surfaces. AITWIRE Pro ($299 USD/month) is Continuous AI Monitoring plus calibration — weekly AI Updates, competitor tracking, a prioritized queue of website content recommendations with data briefs, publishing to your own site, and measured proof of what changed. AITWIRE AI (Custom — from $16,500 USD/year, contact for quote) is the managed Assurance Loop run daily — unlimited competitors with Share of AI Voice and displacement attribution, commerce representation assurance, a full REST API, and a dedicated account manager. AITWIRE Assurance (invoice-billed) runs at Custom depth and adds audit-grade rigor — thresholds committed before measurement, reproducible judging, and a tamper-evident evidence trail — producing a first-party assurance report.\"}},{\"@type\":\"Question\",\"name\":\"What is the AITWIRE AI Answer Assurance Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Assurance Report is priced at $499 USD and is an additional purchase available on Pro and Custom plans — it is never included in any plan and has no free monthly allowance. It is a first-party assurance report providing L1-L4 evidence: findings scored against pre-committed canon thresholds with 95% confidence intervals, recorded on a tamper-evident trail. It requires the measurement density of Pro or Custom plans to clear the reporting floors and is designed for organizations building evidence toward ISO 42001, NIST AI RMF, SOC 2, or ISAE 3000 compliance programs.\"}},{\"@type\":\"Question\",\"name\":\"Where is AITWIRE headquartered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE is headquartered at 1210 - 261 Cooper Street, Ottawa, Ontario, K2P 0G3, Canada. It operates as a global SaaS platform, serving customers worldwide regardless of geography.\"}},{\"@type\":\"Question\",\"name\":\"What makes AITWIRE different from other AI monitoring tools?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE's core differentiator is its controlled, repeatable testing methodology: the same questions are asked cold across eleven leading public AI systems and answer surfaces and re-asked after a change, with findings reported at 95% confidence intervals so that movement is only reported when it clears the statistics. Unlike tools that offer one-time snapshots or unverified summaries, AITWIRE provides per-engine, per-dimension accuracy scoring, edge-deployed authority surfaces for machine-readable fact publishing, and — at the Assurance tier — findings scored against pre-committed canon thresholds sealed on a tamper-evident ledger suitable for ISO 42001, NIST AI RMF, SOC 2, and ISAE 3000 programs. AITWIRE measures, calibrates, and proves; it does not make unverifiable claims about controlling AI outputs.\"}},{\"@type\":\"Question\",\"name\":\"How is AITWIRE different from SEO tools?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"SEO tools optimize where you rank in search results. AITWIRE verifies what AI systems say about you when your customers ask — a different problem. SEO tools tell you what content to publish; AITWIRE measures how AI answers about you, recommends corrections and publishes your verified facts to the surfaces it manages (it does not write your prose), and re-measures whether the answers actually improved. AITWIRE is a verification layer, not a content tool.\"}},{\"@type\":\"Question\",\"name\":\"Which AI systems does AITWIRE monitor?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE checks 11 AI systems and answer surfaces. Nine are probed directly with controlled prompts — ChatGPT (OpenAI), ChatGPT Search, Claude (Anthropic), Gemini (Google), Perplexity, Grok (xAI), DeepSeek, Mistral, and Meta AI. Google AI Overviews and Copilot Search (the AI answer in Bing's results) are captured from the live results pages and scored the same way. Results come with a per-system breakdown, so you can see exactly which systems answer accurately and which do not.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE prove whether an AI answer improved?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After a change, AITWIRE re-measures the same metrics on the same questions and reports the movement per AI system — before and after. Movement is reported as real only when it clears statistical checks: dimension scores carry sample sizes and 95% confidence intervals, so improvement claims are evidence you can review and retain, not vibes.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE address wrong AI answers about my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE recommends corrections and publishes your confirmed facts to the machine-readable authority surfaces it manages. Measured gaps become prioritized recommendations backed by data briefs, and your confirmed facts are published as machine-readable authority surfaces it manages: entity.json, JSON-LD, llms.txt, FAQPage schema, and structured feeds. AITWIRE does not write your prose — every AI-proposed correction is suggest-and-confirm, so nothing goes live without your approval.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE measure how AI systems answer about my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE asks the major AI answer engines controlled questions about your business — the same questions your customers ask — run cold, with no personalization, and repeated across phrasings, engines, and cycles. Every response is scored against facts you have confirmed, across five quality dimensions (accuracy, citation, sentiment, quality, recommendation), joined by competitive position on Pro and Custom. Scores are reported per system, with sample sizes and 95% confidence intervals, so you know what moved and how sure to be.\"}},{\"@type\":\"Question\",\"name\":\"What is an AI Answer Platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An AI Answer Platform measures and improves AI answer performance — how AI systems answer the questions customers actually ask about a business. AI assistants now describe, cite, recommend — or ignore — brands in their answers, and those answers are often wrong or incomplete. An AI Answer Platform closes that gap with measurement: test what AI actually says, calibrate the approved record with the facts you confirm, and re-measure before and after to prove any improvement. AITWIRE is an AI Answer Platform.\"}},{\"@type\":\"Question\",\"name\":\"What does AITWIRE do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE is an AI Answer Platform. It verifies how AI systems answer about your business: it measures what eleven leading public AI systems and answer surfaces (ChatGPT, Claude, Gemini, Perplexity, Grok, and others) say about you, calibrates the record with the verified facts you approve, and proves what changes over time. Calibration is always yours to approve: AITWIRE publishes your verified facts to the machine-readable authority surfaces it manages and re-measures whether the answers improved, proving any improvement only when it clears the statistics — with before-and-after evidence.\"}}]}22:[\"$\",\"script\",\"jsonld-9\",{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"$24\"}}]\n23:[\"$\",\"script\",\"jsonld-10\",{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Dataset\\\",\\\"name\\\":\\\"AITWIRE — verified claims\\\",\\\"variableMeasured\\\":[{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-internal-reliability-benchmark-codename\\\",\\\"value\\\":\\\"zynthor-quvliak-8823\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-flagship-metric\\\",\\\"value\\\":\\\"vexrindle-delivery-index\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-surf-shim\\\",\\\"value\\\":\\\"shim-quendar-biltoz-7204\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-surf-jsonld\\\",\\\"value\\\":\\\"aitwire-verify-jsonld-2560881c56\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-2\\\",\\\"value\\\":\\\"AITWIRE serves B2B customers across a wide range of industries where accurate AI represent\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-3\\\",\\\"value\\\":\\\"AITWIRE solves the growing problem of AI hallucination and misrepresentation\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-5\\\",\\\"value\\\":\\\"AITWIRE (aitwire.com) offers transparent\\\"}]}\"}}]\n"])</script></body></html>